Overview
If an appointment needs to be moved to a different time or reassigned to a different coach, you can make both changes directly from the Appointments Calendar or from the member's profile.
Who can do this: Admin and Staff with appointment access
Where: Control Panel → Appointments Calendar, or Member Profile → Appointments tab
Method 1: From the Appointments Calendar
Log in to the PushPress Control Panel.
Go to Appointments → Calendar.
Locate the appointment you want to change.
Click on the appointment to open it.
Click the three dots menu on the appointment detail.
Select Reschedule or Switch Staff.
To reschedule:
Select a new date and time from the available slots
Click Confirm
Select the new staff member from the dropdown
Click Confirm
Method 2: From the Member Profile
Go to the member's profile page.
Click the Schedule - Appointments tab.
Find the appointment and click the three dots menu - Manage Appointment.
Select Reschedule or Switch Staff and follow the same steps as above.
What Happens After a Change
The member receives an updated confirmation email if email notifications are enabled for that appointment type
The appointment updates immediately on the calendar
The original time slot opens back up for new bookings
Troubleshooting
The new time slot I want isn't available
Check the staff member's availability settings — slots only appear when the coach is marked available
Confirm the appointment type's general availability covers the time you're looking for
I don't see the Reschedule or Switch Staff option
Confirm you have the correct staff permissions to edit appointments
If the appointment is in the past, editing options may be limited