Summary
Member Intel is an AI-powered feature in the Staff App that surfaces instant context about members attending an upcoming class — check-in history, membership data, notes, milestones, birthdays, and more — so coaches can deliver personal, informed coaching without extra prep. A new Daily Intel Summary aggregates these insights at the top of your schedule, giving coaches, owners, and front-desk staff a quick view of member activity throughout the day. This article explains how to access, use, and understand Member Intel.
Why Use Member Intel?
Coaches walk in prepared. Relevant member context—new members, longtime members, injuries, birthdays, anniversaries, milestones—is surfaced automatically before class.
More personal member experiences. Coaches can acknowledge milestones and returning members, making meaningful connections without searching through profiles.
No extra work for staff. AI generates the insights. Coaches just review and coach.
Stronger retention. Members who feel recognized stay longer.
Better team awareness. The Daily Intel Summary keeps owners, managers, and front-desk staff informed about member activity across the entire day without opening every class.
What Member Intel Shows
Member Intel displays the following information about members in your classes:
Data Type | What It Helps With |
Lifetime check-ins | Identify engagement levels and loyal members |
First check-in date | Recognize newest members |
Days since last visit | Identify returning members |
Membership type | Recognize active members, drop-ins, appointment clients |
Membership milestones | Surface 100th, 250th check-in celebrations |
Birthdays | Personal recognition opportunities |
Membership anniversaries | Acknowledge loyalty |
Recent coaching notes | Coach-provided context about member progress or needs |
Injuries or modifications | Safety and personalization information |
Understanding the Daily Intel Summary
The Daily Intel Summary appears at the top of your Staff App schedule and provides a quick overview of member activity for the entire day.
What it includes:
Member milestones (birthdays, membership anniversaries, check-in milestones)
Returning members
New members in upcoming classes
Key insights about member activity
How it works:
Starts populating up to 3 hours before each class begins
Updates throughout the day as new classes come into view and members check in
Useful for preparing for upcoming classes and reviewing activity after classes end
How to Access Member Intel
1. Open the Staff App
Log in to the Staff App on your device
Ensure you are running version 2.2.9 or higher (update via the App Store or Google Play if needed)
2. Navigate to an Upcoming Class
Tap the Classes tab
Select a class starting within approximately 1 hour
The class must have at least 2 registered attendees for Member Intel to generate
3. Review Member Intel
If relevant insights exist, you will see a Member Intel summary within the class roster view
Tap the summary to see individual member highlights
Each member can show up to 2 highlights, prioritized by relevance
4. Use the Insights
Review 15–30 minutes before class for best preparation
Member Intel can also be viewed during class if needed
Use the context to personalize your coaching and acknowledge member milestones
Frequently Asked Questions
Why don't I see Member Intel for my class?
Member Intel only appears when there is meaningful context to surface. Visibility depends on:
The class is active and within approximately 1 hour of start time
The class has at least 2 registered attendees
At least one attendee has meaningful context (new member, returning member, milestone, birthday, etc.)
If no attendees meet these criteria, nothing is shown. This prevents clutter and keeps the experience clean.
What information does Member Intel show?
Member Intel surfaces: new member onboarding cues, leads or trials, returning members, membership milestones, birthdays, membership anniversaries, attendance patterns, injuries, recent coaching notes, and complete check-in history data.
What does the Daily Intel Summary show?
The Daily Intel Summary aggregates Member Intel insights from all upcoming classes on your schedule. It highlights member milestones, birthdays, returning members, and other key insights to give your entire team a single place to review member activity for the day.
Who can see Member Intel?
Anyone with Staff App access can view Member Intel, based on existing staff permissions.
How often does the Daily Intel Summary update?
The Daily Intel Summary updates throughout the day as:
New classes come into view (starting up to 3 hours before class)
Members check in before or during class
New insights are generated
Do members need to reserve a spot for Member Intel to work?
Reservations improve accuracy and relevance, but Member Intel can still function with available attendance data.
Is Member Intel available on all plans?
No. Member Intel is available on Pro and Max plans only. It is not available on Core or Starter plans.
What app version do I need?
Staff App version 2.2.9 or higher is required.
When is Member Intel generated?
Insights are generated approximately 1 hour before class start time. The Daily Intel Summary starts populating up to 3 hours before the first class of the day.
Will Member Intel show every member in the class?
Only members with meaningful context are highlighted. Not every member will appear—the system prioritizes the most relevant information to avoid overload.
Troubleshooting
If Member Intel is not showing or not working as expected, check:
You are on Staff App version 2.2.9 or higher
Your account is on a Pro or Max plan
The class starts within approximately 1 hour
The class has at least 2 registered attendees
You have Staff App access with standard permissions
Still not seeing it? Try:
Logging out and back into the Staff App
Checking with your admin to confirm your plan level and app version
Ensuring at least one class attendee has meaningful context (new member, birthday, returning member, etc.)
Important Notes
Plan Restriction: Member Intel is available on Pro and Max plans only. It is not available on Core or Starter plans.
Empty state: Member Intel is designed to show only when there is something meaningful to surface. An empty state is expected behavior, not a bug.
Push notifications: Push notifications for Member Intel are planned for a future update and are not available at this time.
Data privacy: Member Intel uses aggregated check-in and membership data only. No personal member information is shared outside your gym's account.