Skip to main content

Issues logging into the site editor

You may be getting a cookie error while trying to login to the editor. Here's what you can do to fix the issue.

Barry Pepper avatar
Written by Barry Pepper
Updated over a year ago

Using Safari

🚨 You may get this error due to having "Prevent cross-site tracking" and "Block all cookies" ON. Both need to be turned OFF to allow the editor to work.

Follow the steps below to turn off both settings:

🚧 In Safari -> click Preferences - > click Privacy -> unselect the first checkmark for "Prevent cross-site tracking"
​

πŸ‘ Your settings should look like this:

Using Chrome

If you received this error, "We're having trouble with your browser's cookies. Make sure your browser accepts third-party cookies." You'll need to set your browser to accept cookies from all third parties. To enable cookies follow the directions below:

To enable cookies in Google Chrome (PC):

  1. Select the Chrome menu icon

  2. Select Settings.

  3. Near the bottom of the page, choose Show Advanced Settings.

  4. In the "Privacy" section, select Content Settings.

  5. Select Allow local data to be set (recommended).

  6. Select Done.

To enable cookies in Google Chrome (Mac):

  1. Open Chrome preferences, click on Settings, then

  2. Under Privacy and Security, click Cookies and other site data.

  3. Make sure "Block third-party cookies and site data" is not checked

  4. If their browser is not listed above, please have them look at their browser's help pages.

Did this answer your question?