The Customer Experience Team at PushPress wants to HELP! But first, let's see what the issue is...and get you to the right place. Our team provides severals ways to help - HELP Docs (like this one 😉 ), Intercom ..the little blue box, email and booking LIVE sessions with the CX Team in addition to our every-growing Facebook Community Group.
HELP DOCS | HELP Yourself
A library of HELP Docs with text and videos with exact steps to guide you. There are hundreds...so our hope if the HELP you are looking for is found. HELP Docs are available 24/7 so whenever you're working, you've got support.
Working Inside Your PushPress Account
Help Docs Are Part of Intercom, the little blue box, and you can search our Help Docs by using key words.
Learn more about Intercom Below.
On your Phone or not inside your account?
INTERCOM | The Little Blue Box | Two Way Chat
Intercom is a POWER PACKED. It houses our HELP DOCS and provides us with two way communication with YOU, our favorite customers. After researching our HELP DOCS, if you still need assistance, send us a message. The Team is ready to assist you and solve issues that arise. Through intercom we can access your URL, yourdomain.pushpress.com, send you HELP Docs, create custom videos and provide the best guidance we can.
Pop Open Intercom through this little chat button. On the other end, is a Power Packed Customer Experience Team ready to HELP.
Be ready for us! Share the details right away so we can help quickly.
Example - Jessica PushPress should have been paused on XYZ date for her monthly unlimited plan. Could you update that plan for me?
Assume the questions, we will ask you :)
Within INTERCOM, there is also some friendly, super trained BOTS. So if you're hanging out in a section of PushPress wondering what to do next, you may find some friendly BOTS pop up to help you out. 🤖
EMAIL | Support@pushpress.com
Let me share a little secret. 🤫 When you email email@example.com, it lands right in front our our team in intercom for a prompt response. If you prefer email, we've got your covered. So the power of Intercom works, even through email.
BOOK A SESSION | Zoom
Zoom sessions are great to get face to face with our PushPress CX team. These sessions are 15 - 45 minutes, designed to have time dedicated to answer a series of questions, creating solutions specific to your business, complete initial onboarding or plan for future success. PushPress offers sessions for new users AND existing users. Decide what your needs are and book a session that works for you. Book your session here.
If you're already a part of the PushPress Community but not in our Facebook Community be sure to request to join. We are pumped to welcome new admins weekly. Come join the community to learn, contribute and connect. Join Here
If you ever unveil an outdated HELP DOC that may need some love, an upgrade or remodel, please let us know by reaching through intercom or emailing firstname.lastname@example.org. We are always growing and changing and need to keep our HELP, up to date.