When a contact get's added to an unintentional workflow you can easily remove them if it was a mistake. Here's how: 1. Go to "Grow.PushPress.com"2. Click on "Conversations"3. Find the contact you want to learn more about4. you'll see the conversation with the contact you want to look further into5. Go to the contact details section6. Click on the "Profile photo"7. This will bring you to the contact record and details8. Scroll down to the "Active Campaigns/Workflows" to show which workflow the contact is in. NOTE there could be multiple9. Find the campaign you want to look further into10. Click on the "X" symbol to remove them contact from the desired workflow11. Confirm that this is the correct workflow you wish to cancel12. Click on "Ok"