How Can I Manage Member Cancellation Requests in PushPress?
Managing membership cancellation requests is an essential feature in PushPress, whether you're using the Core Dashboard or alternatives like the Grow platform. This article provides a complete guide to handling cancellation requests, including using the member app and resolving visibility issues with the 'Cancellation Requests' tab.
Overview of the Core Dashboard
PushPress Core offers a 'Cancellation Requests' feature to help you manage user membership cancellations efficiently. Here are some key points to note:
Optional Activation: The 'Cancellation Requests' feature in Core is optional and not visible by default. It was introduced in response to consumer protection laws but may not appear in all accounts unless enabled.
When It Appears: The cancellation tab only becomes visible on your dashboard if a member has submitted a cancellation request via the member app.
If you do not see the tab, ensure that the feature is enabled or check for pending requests in Grow.
Managing Cancellation Requests via the Member App
The member app provides users with the ability to request membership cancellations easily. Here's what you need to know:
Cancellation requests submitted within the app will appear on your dashboard. This makes it simple for you to track and respond to user actions efficiently.
For members who use the "Click to Cancel" feature (when enabled), cancellation requests will flow directly through the app settings into your system.
Alternative Ways to Handle Cancellation Requests
Not all members may choose to cancel their memberships via the app. Address these cases with manual processes, such as:
Email Requests: Request members email you directly for cancellations.
In-person Interaction: Process cancellations during face-to-face interactions for personalized service.
Telephone Support: Offer a direct phone line for members who prefer verbal communication.
Additionally, the Core Dashboard is not the only place to monitor cancellation requests. The Grow platform also contains all submitted member cancellation requests, providing a convenient alternative when the Core Dashboard tab is not available.
FAQs on Troubleshooting Cancellation Visibility
Why isn't my 'Cancellation Requests' tab visible on Core? - The tab only appears if a cancellation request has been submitted or if the feature is enabled for your account. If no cancellations have been made yet, the tab will not show up.
Where can I find all cancellation requests? - All pending and processed cancellation requests are available on the Grow platform for review and management.
By leveraging these tools and tips, you can seamlessly manage membership cancellation requests in PushPress, ensuring smooth operations and enhanced member satisfaction.