This guide explains how to access and use reporting in PushPress Core. Reporting tools help you evaluate financial performance, member engagement, attendance trends, and overall business health.
Prerequisites
To access reports, you must have:
An active PushPress Core account
Admin permissions
Reporting Overview
PushPress Core includes several reporting categories designed to give you insight into daily operations and long-term performance.
Main reporting areas include:
Financial Reports
Engagement Reports
Pro Metrics
Payroll Report
No Show / Late Cancel Report
Celebrations Report
Each report type serves a different purpose, outlined below.
Export Tip: If you're exporting a large date range, go to Advanced Data Options in the export window and select All Results. This ensures the download includes the full dataset and not a limited subset.
Financial Reports
Financial reports provide visibility into revenue, transactions, upcoming payments, and outstanding balances.
How to Access
Navigate to: Reports → Financial
Available Financial Reports
Overview – Snapshot of revenue performance
Details – Transaction-level reporting
Membership Sales – Revenue by membership plan
Retail Sales – Revenue from retail items
Upcoming Payments – Scheduled future charges
Open Invoices – Outstanding balances owed
Use these reports to monitor cash flow, evaluate plan performance, and guide financial decisions.
Engagement Reports
Engagement reports track attendance and member activity trends.
How to Access
Navigate to: Reports → Engagement
Available Engagement Reports
Overview – High-level attendance metrics
Class Attendance – Attendance by class
Member Attendance – Attendance by individual member
All-Time Attendance – Historical attendance totals
These reports help you identify engagement trends, retention risks, and members who may benefit from outreach.
Pro Metrics
Pro Metrics provides a high-level performance dashboard combining financial and engagement data into key business KPIs.
How to Access
Navigate to: Reports → Pro Metrics
Key Sections
Revenue – Revenue metrics and trends
Members – Membership growth and totals
Leaderboard – Attendance and engagement rankings
Export – Download data for additional analysis
Pro Metrics is ideal for quick performance evaluation. For detailed analysis, pair it with Financial or Engagement Reports.
Payroll Report
The Payroll Report calculates compensation for service-based work such as classes, appointments, and events.
How to Access
Navigate to: Reports → Payroll
Features
Customizable date ranges
Export-ready format
Tracks service-based compensation only
Limitations
Does not track hourly pay
Does not support non-service compensation
Does not calculate payroll taxes
Does not process direct deposits
Export + Integrations
All clients can use the Payroll Report. Pro and Max Core clients can enable payroll integrations through the PushPress App Store.
If the client’s payroll provider isn’t supported, they can export the report and manually upload the data into their payroll system.
No Show / Late Cancel Report
This report helps monitor attendance policy compliance.
How to Access
Navigate to: Reports → No Show / Late Cancel
Definitions
No Show: Member booked but did not attend
Late Cancel: Member cancelled within the late-cancel window
This report can be used to manually invoice members for applicable fees. Automated no-show or late-cancel fees are not available.
Financial Membership Sales
To analyze revenue by membership plan:
Navigate to: Reports → Financial → Membership Sales
Export and Filter Member Data
You can export your member list for custom filtering and analysis (such as enrollment date or membership type).
Check Total Active Members
To see your current number of active members:
Go to People to Members
Set Status filter to Member
Set Plans/Subscriptions filter to Active
Review the resulting list
The list count reflects your total active members.
Calculate Active Members for a Specific Plan and Time Period
To determine how many members were associated with a specific plan during a defined date range:
Navigate to Reports → Details
Set the Date Range to Custom
Select your desired start and end dates
Click Refresh
Sort by Item to group results by plan
(Optional) Export as CSV for further analysis
Identify Active Paid Members (Exclude Comped Plans)
If you need to exclude memberships priced at $0.00:
Method 1: Export from People
Navigate to People
Filter:
Type = Member
Status = Active
Export the list
Remove members with plan price = $0.00
The remaining list represents active paid members.
Method 2: Use Pro Metrics
Navigate to Reports → Pro Metrics
Export membership data
Filter by Plan Cost
Exclude entries with cost = $0.00
Understanding Member Count Differences
You may notice discrepancies between Pro Metrics and the Dashboard.
Why This Happens
Pro Metrics
Counts members based on payment activity within the selected date range
Members without payments during that window may not appear
Dashboard
Shows a snapshot of active memberships
Includes all active members, regardless of payment history
Most Accurate Current Active Count
For the most accurate real-time active member count, use the People page and review Active Memberships or Active Profiles.
Reporting Best Practices
Always confirm filters (Status, Plans/Subscriptions, Date Range)
Understand whether a report is payment-based or status-based
Use exports and pivot tables for deeper analysis when needed
When exporting large datasets, use Advanced Data Options → All Results to ensure the full dataset is included.
About PushPress
PushPress is a gym management software that helps thousands of fitness businesses streamline operations and deliver a professional member experience. Our intuitive platform provides powerful tools for managing classes, billing, memberships, reporting, and more—all from the palm of your hand.
Need More Help?
For further assistance:
Check out other Help Articles.
Use the PushPress Messenger (blue box in your CORE account).
Email us at support@pushpress.com.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands!