Overview
Trials (free or paid) in PushPress work best as a self-service flow — prospect signs up online, pays if applicable, signs the waiver, then checks in on arrival. This article walks through the full setup.
Who can do this: Admin
Step 1: Set Up the Trial Plan
Go to Plans in the Control Panel.
Create a new plan with the following settings:
Plan Type: Punchcard
Punches: 1 (or more for multi-visit trials)
Price: $0 for free trial, or your trial fee for paid
Expiration: 1 week is standard — adjust as needed
Waiver: Attach your gym waiver so it's required at signup
Save the plan.
Step 2A: Online Signup (Recommended)
Directing prospects to sign up online before arriving handles payment, waiver, and data entry without staff involvement.
Get the landing page URL for your trial plan:
Go to the plan → click the three dots menu → select Landing Page
Copy the URL or download the QR code
Share the link on your website, social media bio, and anywhere you promote trials.
Why online signup works better:
You know ahead of time who's coming and have their details in the system
Paid trials are collected automatically — no awkward payment conversations on the gym floor
Waivers are signed at the time of signup — no chasing signatures on arrival
Step 2B: Walk-In Signup (In Person)
For prospects who show up without signing up in advance:
Open the trial plan landing page on a tablet or desktop at your front desk.
Hand the device to the prospect and let them complete signup themselves.
This captures their details, payment (if paid trial), and waiver without staff data entry.
Step 3: Check In
Once the prospect is in the system:
Have them check in via your standard check-in process.
Check-in verifies:
They have a valid plan (paid if applicable)
Their waiver is signed — if not, it will prompt them to sign before proceeding
The punch is decremented from their punchcard
If it was a 1-punch plan, the plan status moves to Completed
Troubleshooting
Prospect checked in but waiver wasn't collected
Confirm the waiver is attached to the trial plan in the plan settings
If the waiver was skipped, find the member profile and send the waiver manually
Paid trial didn't charge on signup
Verify the plan price is set correctly (not $0)
Check whether the member completed the payment step during signup
Prospect shows as a duplicate or merged account
This happens if the email was already in the system — check the existing profile and assign the trial plan manually