Below is a breakdown of each notification type, who receives it, and what triggers it.
​Note: You can make any notification trigger inactive or customize the email wording from the notification settings.

Sent to: Administrators
​Triggered when: A client adds or updates their payment method on their account.

Sent to: Customer
​Triggered when: A customer is prompted to instantly connect their bank account.

Sent to: Customer
​Triggered when: A customer is prompted to manually connect their bank account.

Sent to: Administrator and Customer
​Triggered when: A payment fails.

Sent to: Administrator and Customer
​Triggered when: An administrator confirms a member’s plan switch.

Sent to: Customer
​Triggered when: A payment is successfully processed.
​Note: If this notification is disabled, customers will not receive payment receipts.

Sent to: Administrators and Customer
​Triggered when: A refund is issued for a payment.

Sent to: Customer service email (set on the Settings page)
​Triggered when: Inventory for a product reaches a low threshold.

Sent to: Administrator and Customer
​Triggered when: A subscription is cancelled.

Sent to: Customer
​Triggered when: A plan with limited occurrences is fully used.

Sent to: Customer
​Triggered when: Three days before a cash-based recurring payment is due.

Sent to: Customer
​Triggered when: A new person profile is created and a profile setup request is sent.
​Note: If this email is disabled, gyms must manually send a Profile Setup link. Members must complete this step to access the member app.

Sent to: Staff Member
​Triggered when: A customer is assigned to a staff member.

Sent to: Administrator and Customer
​Triggered when: A new lead is added to the system.

Sent to: Customer
​Triggered when: A document is attached to a person for signature.

Sent to: Customer
​Triggered when: New members are migrated into the system.

Sent to: Administrator and Customer
​Triggered when: A customer updates their email address.

Sent to: Administrator
​Triggered when: Sent automatically each day.

Some notifications apply to more scenarios than their names or brief descriptions suggest. Below are important clarifications.

Although this notification says “any payment,” it applies broadly to all successful payments, including:

While often described as applying to recurring payments, this notification can also trigger for:

This notification is not limited to new plans. It can also trigger when:

This notification applies to more than just membership plans, including:

Despite the name, this notification applies broadly when:

If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.

PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands! Want to take charge? Give us 3 minutes on the phone or schedule an in-person demo today!