Core | Your PushPress Payments Upgrade

What the PushPress payments upgrade is, whether you need to do anything, and how your processing credit works.

We are upgrading our payments infrastructure and how we work with Stripe. It has been over 10 years since our initial integration and your old account limits our ability to provide you with future enhancements and services. You will still be processing payments through PushPress + Stripe.

This affects ALL PushPress clients. For a large percentage, this upgrade will happen seamlessly and without your involvement. There is a remaining list of clients that we will contact directly that must manually complete this upgrade. This will consist of a migration of your old account (more details below).

If we haven’t contacted you, you don’t need to do anything. Most accounts were upgraded automatically, and nothing changes on your end. We will be reaching out to issue a small credit to your account if applicable (more details below).

Gyms that receive an email from us will need to take action by following the instructions outlined in the email. We will direct you to a URL within your current PushPress account to kick off the migration to create a new Stripe account. It should take no longer than 1-5 minutes. We will be reaching out to issue a small credit to your account if applicable (more details below).

If you still feel unsure about the email, log in to PushPress and check for a banner at the top of your account, or chat with our team.

Yes. To check, log in to PushPress and look for the banner at the top of your account, or chat with our team from inside PushPress. We will never ever ask for your password.

Some Stripe accounts can't be upgraded automatically. Since May 1, 2026, those accounts have been on Stripe's standard rates, and they can't be set back to your PushPress rate. Your new account is used only for PushPress. That lets us support you better and add new features. It also avoids the reporting problems caused by other systems connected to the same account. Your old account stays open for anything else you use it for.

Only if we couldn't upgrade your account automatically. In that case, we'll let you know through the banner in your PushPress account and by email. We use Stripe's Network Onboarding to carry your information over, so the process is quick. Some accounts need to re-enter their business details or bank account, which adds about 5–10 minutes.

Only the locations named in our email need to take action. Your other locations may have already been upgraded automatically or you will get another email for other locations.

Each location you migrate gets its own new Stripe account. Your old and new accounts can pay out to the same bank account.

- If a button is missing or a screen keeps reloading, try a different browser, or a computer instead of a phone.

- If Stripe says your account hasn't finished setting up, or that payouts are disabled, refresh the page. It's usually already done.

- If Stripe asks you to re-enter your business details or bank account, that's expected for some accounts.

If you're still stuck, chat with us and we can walk through it with you on a call.

If you have more than one business in Stripe, or more than one Stripe login, you may have connected the wrong one. Contact us and we'll reset your migration.

Your Stripe Dashboard will show two accounts. Click your company name in the upper left to switch between them. Payments and payouts appear in the new account from the day you migrated.

You do. It's a Standard Stripe account in your business's name, with full access to the Stripe Dashboard, however, it will can only be used with PushPress.

No. Members pay the same way, and their saved payment methods aren't affected.

No. Your past transactions stay in PushPress. If we didn't ask you to migrate, you'll still use the same Stripe account.

If you were asked to migrate, you now have two accounts and still have access to your old one. Your old account has everything up to the day you migrated, and your new account has everything after. In your Stripe Dashboard, click your company name in the upper left to switch between accounts.

Your payout schedule may not carry over to the new account. After you migrate, switch to the new account in Stripe and check Settings → Payouts. If it doesn't match your old account, change it there, or contact us and we'll set it for you.

If your old account used manual payouts, any balance left in it stays there until you pay it out from the old account.

You keep both. We move them to your new account after you migrate, which can take 1 - 2 business days. For Instant Payouts, you may need to add your debit card again in the new account under Settings → Linked accounts and payouts → Add card.

Yes. For a period that spans your migration date, run the report in both accounts. Accounting integrations, such as Xero or QuickBooks, need to be connected to the new account.

For US Core Pro and Max accounts, Stripe temporarily moved everyone to its standard rates while accounts were being upgraded. This rate is higher than your normal Pro/Max rate. You don't need to request your credit. We calculate it for you and credit your account, and we'll email you the amount and how to check it shortly after you finish your migration.

Examples:

- Core Pro: our rate is 2.89% + $0.30, a difference of 0.01%. On $30k a month for 6 months, that's $18 of credit.

- Core Max: our rate is 2.75% + $0.30, a difference of 0.15%. On $30k a month for 6 months, that's $270 of credit.

Your account keeps working and your members are still billed. Your processing stays at Stripe's standard rates until you migrate. We reimburse the difference from May 1 up to the date of your migration deadline.

Chat with us from inside your PushPress account, or email support@pushpress.com. Billing questions go straight to our team.