Overview
All member payments collected through PushPress are processed and deposited via Stripe. This article covers the key Stripe account management questions: account limits, bank account changes, and deposit timing.
Who can do this: Account Owner (Stripe changes) / Admin (PushPress settings)
Can I Link More Than One Stripe Account?
No. Each PushPress account connects to a single Stripe account. All member payments deposit to that one bank account.
If you run multiple businesses or locations, the recommended setup is a separate PushPress account per business or location. This keeps revenue, members, and reporting cleanly separated — and makes it easier if you ever sell or close one of them. Multi-account pricing is available — contact support@pushpress.com.
Situation | Setup |
Two businesses at one location | Separate PushPress Core Accounts |
Two gym locations | Separate PushPress account each |
One gym | Single account |
How to Change Your Bank Account
Your payout bank account is managed in Stripe directly — not in PushPress.
Log in to Stripe at dashboard.stripe.com.
Use the account owner's email. If you don't know the password, use Forgot Password on the Stripe login page.
Go to Settings → Bank Accounts and Scheduling.
Add your new bank account and verify it.
Set it as the default payout account.
For detailed steps, see Stripe's guide: Update existing bank account information
After updating: Allow 2–3 business days for deposits to route to the new account. Any transfers already in progress will complete to the previous account.
When Will I Receive My Money?
First deposit: Stripe holds the first payout for 7 days after your first successful charge. This is standard for all new Stripe accounts and is required for compliance verification.
Ongoing deposits: After the first payout, your schedule is typically 2 business days. Business days are Monday–Friday, excluding U.S. federal holidays.
Example: A payment processed on Friday will deposit on the following Tuesday (2 business days, skipping the weekend).
If Stripe submits a transfer on a weekend or holiday, it will process the next business day your bank is open.
Processing Fees
Stripe's standard U.S. rates (confirm in your Stripe dashboard, rates vary by plan and country):
Note on refunds: When you refund a transaction, the original processing fee is not returned. Your business absorbs the fee on the refunded amount. No additional fee is charged for processing the refund itself.
Troubleshooting
Deposits have stopped or are on hold
Go to Control Panel → Settings → Bank Connection
If status shows Red, click Resolve Now to complete Stripe's verification request
See also: Core | Why Am I Not Receiving Deposits?
Transfer shows submitted in Stripe but hasn't arrived
Allow until the next business day — banks only process on business days
If it's been 3+ business days since submission, contact Stripe Support from your Stripe dashboard
I don't know who set up our Stripe account
The Stripe account is typically under the gym owner's email from when PushPress was first set up
If you've changed ownership, contact Stripe Support to transfer account access