How Can I Resolve Access Issues and Manage Permissions in PushPress Grow?
PushPress Grow and Core are separate platforms with distinct permissions and roles. Understanding how to manage access and resolve common issues is essential for ensuring smooth operations. This article provides an overview of permissions, common access problems, and step-by-step solutions.
Overview of Permissions in PushPress Grow and Core
Separate Permissions: Being listed as Staff or Admin in PushPress Core does not automatically grant access to PushPress Grow. Permissions must be managed independently in each platform.
Admin Roles: Only existing admins in Grow can add new users or adjust permissions. Admin rights in Core do not transfer to Grow.
Common Access Issues and Their Resolutions
1. Receiving a 'User Restricted Access' Message
If a user encounters a 'user restricted access' message when trying to log into Grow or Core, it may indicate insufficient permissions. To resolve this:
Verify the user's permissions in both Core and Grow. - In Core, ensure they can process payments and manage plans. - In Grow, ensure they can add new members and access all forms of communication.
Adjust the user's roles and permissions as needed.
If issues persist, conduct a manual review or further adjustments to the user's account.
2. Not Listed as a User in Grow
If you are not listed as a user in Grow, you will need to contact the gym account's admin or owner to request access. Only admins can add new users or modify permissions.
3. Already Listed as Staff in Core but Unable to Access Grow
Being listed as Staff in Core only syncs your information to Grow; it does not grant access. To gain access:
Request an existing Grow admin to add you as a Staff/user in Grow.
Once added, log in using the email on your user profile and the password set for your Grow account.
4. Admin in Core but Unable to Add Yourself to Grow
Core and Grow are managed separately. Even if you are an admin in Core, you cannot add yourself to Grow. You must be added by an existing Grow admin.
Steps for Admins to Add Users in Grow
Log in to your Grow admin account.
Navigate to the user management section.
Add the new user by entering their email and assigning the appropriate role.
Inform the user to set up their password and log in.
Related Topics
Managing Permissions in PushPress Core
Troubleshooting Login Issues in PushPress Grow
Understanding Roles and Access Levels in PushPress Platforms