How the At-Risk Workflow Works (Simple Overview)
There are three parts working together:
Tracking check-ins
Flagging members who stop checking in
Keeping track of how long they’ve been inactive
You don’t need to manage these steps manually — they run automatically.
Step 1: When a Member Checks In
Any time a member checks in (classes, open gym, or personal training):
The system updates their last activity
Their At-Risk Date is reset
The system adds time (usually 10 days) to that date
If they were marked as at risk, they are removed from the at-risk list
What this means:
If a member checks in, they are considered active and not at risk.
Step 2: When a Member Stops Checking In
If a member does not check in again before their At-Risk Date:
The system flags them as at risk
Your team gets an internal notification
The member is added to an At-Risk pipeline so they can be followed up with
This check runs automatically each morning.
What this means:
Your team is alerted when a member may need attention — without having to watch attendance manually.
Step 3: Tracking How Long They’ve Been At Risk
Once a member is marked at risk, the system continues tracking their inactivity.
Over time, they move through stages such as:
10 days at risk
11 days at risk
12 days at risk
15 days at risk
20 days at risk
30+ days at risk
These stages update automatically as time passes.
What this means:
You can quickly see how long someone has been inactive and prioritize outreach.
What Happens If the Member Checks In Again?
As soon as the member checks in:
They are removed from the at-risk pipeline
Their At-Risk Date is reset
The process starts over if they become inactive again later
What this means:
You’ll never keep chasing someone who has already returned.
Who Does This Apply To?
This workflow applies to members only
Leads or non-members are ignored unless you choose otherwise
Why This Is Helpful
No manual attendance tracking
Automatic alerts for disengaged members
Clear visibility into how long someone has been inactive
Helps your team reach out at the right time
Need Help or Have Questions?
If you have questions about how this workflow behaves for your gym or want help adjusting timing, reach out to our support team through Intercom or email support@pushpress.com.
We’re happy to help you make the most of it 💪