Use the pause feature when a member plans on returning back to that plan. 


  • Pause on Date - The date the plan is set to pause 
  • Resume on Date - The date the plan is set to automatically resume and become active
  • Paid Until - When the original billing date is set to renew
  • Pause Duration - How many days the plan is paused for
  • Days of Credit - How many days left in the original prepaid period
  • Estimated next bill date: This date is automatically calculated, but can be overridden and set to any date. 
  1. Go to member detail page
  2. Find the plan they are on you want to pause
  3. Click the contextual menu on the plan (3 dots)
  4. Select "Pause Plan"
  5. Set Pause Immediately to Yes if you want to pause them today, if not toggle to No
  6. If, "No" you can set a pause date in the future which will set their plan status to 'Pending Cancel'
  7. Hit "Pause Plan" button for changes to take effect.

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