Update a Member’s Billing Amount or Apply a One-Time Discount
Summary
You can now easily update a member’s billing amount or apply a one-time discount directly from their Member Profile in PushPress. This feature helps streamline adjustments without needing to cancel or recreate plans.
What Changed or What’s New
A new option called “Update Billing Amount” has been added to the Plans & Credits section of a member’s profile. From this menu, you can:
Apply a one-time discount manually.
Choose from pre-set discount amounts.
Edit or remove an existing discount directly.
Why It Matters (Value)
This enhancement makes it faster and more flexible to manage member billing.
Instead of creating support tickets or editing entire plans, you can now make quick, precise updates:
Save time for your staff and members.
Improve accuracy in billing adjustments.
Enhance the member experience with seamless discount applications.
Step-by-Step Instructions
Go to the Member Profile
From your PushPress dashboard, locate and open the member’s profile.
Open the Plans & Credits Section
Navigate to Plans & Credits within the profile.
Find the plan you wish to update.
Click the Options Menu (⋯)
Tap the three dots next to the plan name.
Select “Update Billing Amount”
This will open the billing options window.
Choose or Create a Discount
Select from the pre-populated discount options, or
Choose “Create a one-time discount” to enter a custom value.
Submit the Change
Click Submit to confirm your update.
The plan’s billing amount will immediately reflect your change.
Adding a one time discount:
From the member's profile page, select the three dots next to the plan name and select "Update Billing Amount"
Enter a one-time discount you want applied to the next billing date
The adjusted recurring amount is shown in "Amount After Discount"
Select "Save Changes"
Adding a discount from a landing page:
From the core dashboard, select "Plans" then select "Plans" and locate the plan you want to send a prospective member and add a discount to. NOTE: Core does not support sending a discount "code" for a member to enter for the discount.
Select the three dots next to the plan and select "View Landing Page"
Toggle on "add a discount" and select discount.
Copy Landing page from box to share. Discount is already applied to the package and shown.
Leveraging Discounts for Family Plans
Family Plans are a great way to get the whole family involved at your facility — while keeping billing organized and accurate.
PushPress recommends that each family member holds their own membership.
You can add or remove discounts easily as family members join or leave, without interrupting billing or payments.
Each member’s check-ins and activity data remain separate — useful for both tracking and liability.
Digital waivers and agreements are signed by each individual member, ensuring compliance.
Keep your plan list small and clean — simply assign the same base plan to all family members, then use discounts to reduce the price per family member.
💡 Example: Assign the same “Unlimited Access” plan to each family member, then use a “Family Discount” to adjust their rate.
“Stacking” Discounts
PushPress allows only one discount per plan, but there are two smart ways to handle situations where you need multiple discounts.
Option 1: Modify the Base Plan Amount
Best for adding a temporary, single-use discount (e.g., referral bonus) on top of a permanent one.
From the Member Profile, click the three dots (⋯) next to the plan.
Select “Change Amount/Discount.”
Remove the existing discount.
Edit the Subscription Price to reflect the full price minus the original (permanent) discount.
Add a One-Time Discount for the short-term promotion (e.g., referral or special offer).
Verify that the Amount After Discount shows correctly.
Click Save Changes.
This method ensures the plan’s ongoing rate stays at the discounted price, while still applying a temporary one-time discount.
Option 2: Create a Combined Discount
Best for situations where discounts are permanent and layered (e.g., a family discount + staff discount).
From the Core Dashboard, go to Plans → Discounts.
Select “Create New Membership Discount.”
Complete the form with:
Amount: Choose a flat dollar or percentage discount.
Duration: Select whether it applies forever or for a set number of billing cycles.
Click Submit to save.
Apply this combined discount to the member’s profile using the Update Billing Amount steps above.
Troubleshooting Tips
If you don’t see the Update Billing Amount option, make sure the member has an active plan.
Clear your browser cache or refresh the page if the update doesn’t appear immediately.
For multi-location gyms, confirm you’re editing the plan in the correct location profile.
If the discount doesn’t apply, check for overlapping billing updates or paused plans.
FAQs
Q: Can I apply discounts to all plans at once?
No. Discounts must be applied individually per plan within the member’s profile.
Q: Will this change affect future recurring payments?
A one-time discount only applies to the next billing cycle. Recurring billing amounts remain unchanged unless edited again.
Q: Can I remove a discount after it’s been applied?
Yes. Simply repeat the steps above and select Edit or Remove from the discount options.
If you would like more information or need further assistance, please use other HELP Articles, just like this one or reach out through PushPress Messenger, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress is the ultimate gym management software to help streamline your gym business. Thousands of gyms have become more professional thanks to PushPress, and now you can too!