What does the Member App do?
Our Member App allows members to access your gym's system. They will be able to manage certain aspects of their account at your gym such as, contact information, update billing information, access any signed documents and attendance history, as well as register for classes and events.
Can a person create an account in the app?
No. A person can only access the Member App if they already have a profile in your system. They will not be able to create a profile in-app. Once a member has a plan added, they will have access to the app.
Can members cancel their plan in the app?
No. Account and membership cancellations can only be done by the gym’s staff.
How do I change a member's username/password?
Members can change their username/password in-app. Alternatively, you can update the information for them by going to their profile and clicking 'Edit Personal Info'
What if a member forgets their password?
We've included a handy "forgot password" link in the app! Simply open the app, and select "Forgot password".
How can members update their billing or personal information?
Once logged into the app, they can go to the "Gear" icon. There, they can edit their personal information from the "Profile" section or payment information by selecting "Payments" then the "Add" button or Pencil icon.
Can members delete their credit card on file?
No. Only staff can delete a member's billing information.
I belong to multiple gyms, but can't access my gym. How do I do fix this?
Make sure the member is using the same email address across all gyms they belong to. If you have confirmed that is correct, reach out to PushPress support and we can help you troubleshoot further. Otherwise, here's step by step how to toggle between gyms.
How do members manage family members on their account?
All family members with linked profiles at the same gym will be able to access each other’s accounts in the Member App. Once logged into the app, they will be able to see all linked accounts. They can click on the account they want to manage. If they do not see a family member’s profile listed, ensure that each family member is listed as a sub-account under a main parent account.
How do members manage family members on their account?
All family members with linked profiles at the same gym will be able to access each other’s accounts in the Member App. Once logged into the app, they will be able to see all linked accounts. They can click on the account they want to manage. If they do not see a family member’s profile listed, ensure that each family member is listed as a sub-account under a main parent account.
Can members delete their profile?
No. Only staff can delete a member's profile.
How can members access their attendance history?
From the home page, attendance is shown at the bottom. By selecting "View all", a month-by-month list (in chronological order) is available. An attendance report can be sent by selecting the "Arrow" from the upper right corner, members will be able to set the date range, as well as specify what email address the attendance history should be sent to.
How does waitlist work?
If a class is full, a member can put their name on the waitlist. They will be asked to set their notification preferences. If a spot opens up according to their notification preference, they will be sent a notification via text or email, that they have been given the spot. They will be automatically registered for the class.
Can members see who else is reserved for a class?
Yes. Select any class on the schedule and swipe up on your screen. They will see additional class details such as the staff assigned to the class as well as anyone who has registered for this class.
*You can turn this feature off in Member App > Settings.
Can I push notifications through the app?
Push notifications in both the Member App and Branded App are triggered when:
A staff member posts to social feed.
Someone comments on a social feed post you’ve made.
Someone likes/reacts to a social feed post you’ve made.
You are mentioned in a post on social feed.
A new workout is published. (Train integrated only)
Someone comments on your score. (Train integrated only)
Someone likes your score. (Train integrated only)
You are on the waitlist for a class, someone drops, and you get moved into the class.
A member can't register for a class. Help!
A member might not be able to register for classes for any of the following reasons.
They have exceeded the number of classes their plan can register/check-in to.
They membership plan is overdue.
The plan does not allow for check-ins to this specific class.
The class is full. In these cases, members can join the the waitlist.
They're trying to register outside of the class's registration window.
What workouts show on the app and what can members do with them?
Tracks workouts just show the basic workout details.
SugarWOD workouts show the basic workout details and have a “Log Result” button. Clicking Log Result should open the SugarWOD app.
Train workouts show the workout details, notes, videos, and a calculator if it is a “for weight” workout. There is a trophy icon that goes to the leaderboard and a “Log Result” button for people to track workouts within the app. If a score has already been logged, it will show the result logged with a ☑️.
We use Train, do we still need the Train app?
No. You can encourage your members to use the New Member App. Workout performance data will automatically come from Train into the member app.
When do pre-orders show on the homepage?
Any pre-order that is active and available for ordering shows on the homepage.
If there are multiple active pre-orders, the widget will be a carousel that users can scroll through to see the card for each pre-order.
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress, a fitness club software, is revolutionizing the way gyms are run. We've taken decades of experience running our own successful gym and turned it into an easy, powerful solution for other passionate fitness club owners looking to save time by streamlining their business with us. Our software helps them manage their business with professionalism and efficiency in every aspect - from memberships & payments to inventory tracking!