Flex Fee Overview
Flex Fee gives you the ability to add customizable transaction fees to member purchases. This allows you to support community initiatives, offset operational costs, or create financial buffers—all on your terms. The goal is to provide greater control and flexibility over your business finances.
Setting Up Flex Fees
To enable and configure Flex Fees:
Log in to your PushPress Dashboard.
Navigate to Settings → Flex Fees.
Choose whether the Flex Fee applies to Credit Card (CC) transactions, ACH transactions, or both.
Set your desired percentage fee (up to 10%) for the selected payment types.
Note: Flex Fees are only available on Pro and Max plans. Free plan users will not see this option.
Flex Fee FAQs
What is the maximum Flex Fee I can set?
You can set a Flex Fee of up to 10%.
Who receives the proceeds from Flex Fees?
Your business receives 100% of the Flex Fee. PushPress does not collect any portion.
Example:
A plan costs $100, and you set a 7% Flex Fee.
The client pays: $107
Stripe processing fee: $3
Your business receives: $104
Do Flex Fees replace other processing fee setups?
Yes. Enabling Flex Fees replaces any pre-existing fee configurations to ensure no double charging occurs.
Will customers see the Flex Fee during checkout?
Visibility depends on the purchase flow:
Manually Created Invoices
When an admin creates an invoice in the backend, the Flex Fee appears only on the final invoice after payment is completed.
Landing Page Purchases
For purchases made through a landing page (with standard email/password checkout), the Flex Fee is visible at checkout as part of the total before payment is submitted.
Can I apply Flex Fees to memberships only?
Not at this time.
When a Flex Fee is enabled, it applies to all transactions processed via the selected payment method. It cannot be restricted to specific member groups, services, or products.
Invoice Combining for Cost Efficiency
PushPress helps reduce processing fees by allowing consolidated charges:
Immediate Processing
Product invoices process immediately unless an auto bill date is set.
Consolidated Invoices
Members with auto-charge dates may have product purchases and membership dues merged into one combined invoice, reducing transaction fees and simplifying billing.
Flex Fee Settings Access & Troubleshooting
Flex Fee settings are visible only to Pro and Max plan users.
If you don’t see the option:
You may need to upgrade your subscription
The feature may be temporarily inaccessible during system updates
In these cases, Pro/Max users can access the legacy settings page via the link provided in the dashboard
Additional FAQs
Will enabling Flex Fees double-charge members?
No. Only one fee (Flex Fee or any previous setup) will be applied.
Can Flex Fees pass credit card processing fees directly to members?
Flex Fees cannot directly pass card processing fees through to members.
If you're looking to offset processing costs, consider adjusting:
Membership rates
Setup fees
Applicable taxes
Best Practices for Implementing Flex Fees
1. Assess Costs
Calculate your average transaction fees to determine a reasonable Flex Fee percentage.
2. Stay Competitive
Check how other gyms in your area handle add-on charges. High fees may affect your competitive position.
3. Prioritize Transparency
Be clear with members about why the fee is being applied. This helps maintain trust and reduces confusion.
4. Monitor Feedback
Pay attention to member reactions. Negative feedback may indicate the need to adjust your approach.
5. Ensure Legal Compliance
Research local laws around surcharges to ensure your fee structure aligns with regulatory requirements.
6. Use Flex Fees Strategically
Consider Flex Fees a last resort after exploring other ways to control costs.
7. Educate Your Staff
Make sure your team understands how Flex Fees work and can communicate them accurately.
8. Review Regularly
Transaction fees and business needs change. Reevaluate your Flex Fee setup periodically.By following these best practices, you can effectively implement the Flex Fee Feature in a way that supports your business while maintaining a positive relationship with your gym members.
Help
If you would like more information or need further assistance, please use our HELP DOCs, just like this one or reach out through intercom, the little blue box in your CORE account or email us at support@pushpress.com. Our team is here to help.
About PushPress
PushPress is a gym management software that can help you a lot in managing your gym. We've helped thousands of local gyms streamline and professionalize their businesses with our intuitive, powerful solution for managing fitness facilities - all from the palm of their hands! Want to take charge? Give us 3 minutes on the phone or schedule an in-person demo today!