What Your Grow Wallet Pays For:
Your wallet covers per-use communication costs within Grow, including:
Messaging
SMS messages sent from Grow
MMS messages (photos, videos, media)
Calling
Inbound and outbound call minutes
Carrier and compliance fees associated with phone calls
Phone Numbers
Monthly fees for numbers used for locations, tracking, and call routing
Other Usage-Based Costs
Conversation add-ons
Automations that incur per-use fees
Occasional verification or registration fees required by telecom carriers or regulatory bodies
Notes:
Rates vary by country, message type, and MMS media size.
Carrier and compliance fees are pass-through costs from telecom carriers and industry registries.
Where to Find Grow Wallet in Your PushPress Account
Admins can access Grow Wallet and its settings in multiple places:
Within Grow:
Settings → Billing or Settings → Wallet
Inside the Wallet, You’ll See:
Current balance
Auto-recharge status and threshold
Default recharge amount
Recent transactions and usage details
Managed phone numbers and associated monthly costs
Tip:
If you don’t see Wallet settings, verify that your user role has Admin permissions for Grow.
How Auto-Recharge Works
Auto-Recharge helps ensure your business never experiences message or call interruptions.
Auto-Recharge Components
Threshold: When your balance reaches this level, a recharge is triggered.
Recharge Amount: The amount automatically added to your wallet when the threshold is reached.
Funding Source: Your saved payment method on file.
Example
Threshold: $25
Recharge amount: $100
When your balance hits $25, Grow charges your card $100, bringing your wallet balance to $125.
You can also make manual top-ups at any time.
Viewing Charges & Usage Details
Use the Wallet’s transaction log to review:
Date and time
Type of usage or fee
Quantity and per-unit rate (if applicable)
Total cost
Associated phone number or campaign (when available)
Advanced Review Options
Filter by date range or usage type (SMS, MMS, calls, fees)
Export or copy the log for finance/audit purposes
Cross-check high-usage periods with campaigns or automations
FAQs
Why did I get charged even when no one was texting?
Phone numbers have recurring monthly fees, and carriers may assess periodic compliance charges.
Why do MMS cost more than SMS?
MMS messages include media and are billed at higher and variable carrier rates.
What happens if auto-recharge fails?
You’ll see an alert in Wallet.
Update your payment method and manually add funds to resume service.
Can I cap my spending?
You can disable auto-recharge and rely solely on manual top-ups.
However, messaging and calling will pause if your wallet runs out.
For better control, set:
A low threshold
A smaller recharge amount
Are undelivered messages refunded?
Carrier pass-through fees are generally not refundable once submitted.
To minimize failures, review delivery logs and ensure compliance.